System Administrator II

Safran Defense & Space, Inc. (DSI) delivers a wide range of solutions to meet the evolving challenges of national defense and complex space missions. Headquartered in Arlington, VA, Safran DSI operates through the specialized business units Optronics, Space Systems, Testing & Telemetry, and Assured PNT. With more than 500 employees throughout the country, DSI is a preferred partner for the armed forces federal, state, and local governments, as well as commercial entities within the US defense and space sectors.

Safran DSI Testing & Telemetry offers state-of-the-art data acquisition systems, recorders, download stations, RF receivers and transmitters, and telemetry tracking antennas, ensuring reliable mission data management. Additionally, our airborne mission data management systems provide comprehensive solutions for collecting and analyzing mission-critical information.

Safran DSI Testing & Telemetry offers end-to-end flight test instrumentation, aircraft data management, tracking telemetry antennas, and on-the-ground data collection and analysis solutions. We provide advanced onboard data acquisition systems, recorders, download stations, RF receivers, and telemetry tracking antennas that can acquire, transmit, collect, and analyze data in real-time. Our airborne mission data management systems offer comprehensive solutions for ISR, Search and Rescue, Mission Planning, and Pilot Training. We support over 200 military and commercial platforms with over 3000 systems in operation and 150+ antennas.

POSITION PROFILE

The System Administrator II’s primary responsibilities are assisting with escalated end-user support requests, reviewing and installing new software/hardware, ensuring installed software/hardware compatibility, and addressing the day-to-day maintenance of the network equipment at our corporate office, satellite facilities, and remote workforce. The role also be responsible for advanced troubleshooting of server/desktop software/hardware problems and identifying, implementing, and documenting system fixes.

Responsibilities:

The System Administrator II is responsible for troubleshooting of IT and client systems, managing the help desk system, providing technical and end-user support, managing projects, and monitoring system performance. Primary duties include but are not limited to:

• Be the primary, onsite resource for all employees in the Norcross office.
• Support Tier II escalations from the DSI Shared Help Desk
• Minor network, server, and infrastructure troubleshooting
• Support critical line of business applications
• Manage and assist with IT\IS projects as required.
• Assist with creating standard processes, plan effectively to complete tasks on schedule, and clearly document results.
• Provide limited server support.
• Maintain network, computer, and phone/cell phone hardware equipment inventory.
• Serve as ISSO for accredited computing systems, reporting to the ISSM in this capacity.
• Other duties as assigned.

WHAT YOU’LL NEED TO BE SUCCESSFUL

• 2-5 years of experience as a Systems\Network Administrator with hands-on experience with Windows Server 2016/2019 and Windows 10/11
• Bachelor’s degree, Associate’s degree, or technical diploma in Computer Science, Information Systems, Cybersecurity, Database Analyst, or related field, and\or equivalent work experience
• Relevant and current certifications desired (Microsoft, Cisco, CompTIA, etc.)
• Experience administering in Microsoft cloud environments, including: Office 365, Exchange Online, OneDrive, Teams, Intune
• Understanding of Windows Active Directory fundamentals.
• Experience configuring and troubleshooting the following:
  • DNS, DHCP, TCP/IP
  • Switches, routers, firewalls, access points
• Prior experience with server, desktop, and printer hardware to include but not limited to:
  • Dell\HP Servers, Dell\HP Laptops and Desktops, Printers
• Experienced in deploying and managing desktop imaging software
• Experience with IT asset inventory management
• Solid verbal and written communication skills
• Self-starter with a demonstrated ability to work in a team environment
• Excellent customer service skills
• This position may have requirements for occasional after-hours and weekend support
• US citizenship required

IDEALLY, YOU’LL ALSO HAVE

• Experience with Microsoft Azure administration; GCC-High is a plus
• Experience with MS SharePoint a plus, but not required
• Experience with PowerApps and PowerAutomate a plus, but not required
• Experience with Apple devices and MDM systems
• Experience running and terminating network cable
• Experience working with DCSA accredited information systems
• Experience working in an ITAR environment and a DoD-cleared facility is a plus

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

EOE/AA/M/F/Vets – US Protected Individual status required (US citizen, lawful permanent resident, asylee, refugee or temporary resident (as defined at 8 USC 1160(a).