Field Application Engineer, Onboard & Testing

ABOUT OUR MISSION:

Safran Defense & Space, Inc. (DSI) delivers a wide range of solutions to meet the evolving challenges of national defense and complex space missions. Headquartered in Arlington, VA, Safran DSI operates through the specialized business units Optronics, Space Systems, Testing & Telemetry, and Assured PNT. With more than 500 employees throughout the country, DSI is a preferred partner for the armed forces federal, state, and local governments, as well as commercial entities within the US defense and space sectors.

Safran DSI Testing & Telemetry offers state-of-the-art data acquisition systems, recorders, download stations, RF receivers and transmitters, and telemetry tracking antennas, ensuring reliable mission data management. Additionally, our airborne mission data management systems provide comprehensive solutions for collecting and analyzing mission-critical information.

Safran DSI's technologies are designed for the harshest conditions, ensuring mission success and operational effectiveness worldwide. For more information, visit our website: https://www.safran-dsi.com.

base of operations: Norcross, GA 

remote role

POSITION PROFILE:

The Field Application Engineer (FAE) responsibilities include customer pre-sales and post-sales support for airborne Flight Test and Mission Instrumentation/ Recorders/Servers systems. The FAE will be responsible for customer support, training, and serve as a liaison with factory engineering development and other product support entities. The FAE will be responsible for remote and on-site pre- and post-sale product demonstrations, customer support, and supporting sales events such as trade shows

RESPONSIBILITIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

ESSENTIAL DUTIES

• Install software and perform tests.
• Provide customer training.
• Write service minutes and test reports.
• Actively participate in a continuous improvement culture providing recommendations and implementing enhancements to current products, features, functions, and procedures.
• Coordinate development activities between customer, U.S. team and factory technical liaisons.
• Provide onsite and remote technical support including acceptance tests, installations, maintenance, repairs, and troubleshooting

WHAT YOU’LL NEED TO BE SUCCESSFUL:

• Bachelor’s degree in Engineering or related discipline, or equivalent combination of education     and work experience.
• 5-10 years of relevant experience or equivalent combination of education and training.

IDEALLY, YOU’LL ALSO HAVE:

• Experience or willingness to learn about flight testing, flight recorders, telemetry systems, data acquisition systems, mission systems – servers & recorders
• Must have extensive network experience and understanding of Ethernet networks, switches/routers, and protocols
• Experience with Mission Systems for flight data recording, data acquisition, and network file servers desired
• Knowledge of mission/avionics video and data recorders/servers, embedded processors, firmware uploads
• Demonstrated skill and ability to analyze and develop innovative solutions to troubleshoot and solve complex problems
• Ability to communicate effectively at all levels of the organization.
• Proficient in Microsoft Office
• Experience in Aerospace/Defense
• Familiarity with government sales, sales to prime contractors and/or aerospace industry.
• Ability to work in a highly collaborative team working environment, as well as on a self-directed basis when required
• Customer focused with a desire to do what is best for the customer
• Strong interpersonal communication skills, both verbal and written, with a proven ability to be assertive yet approachable delivering a positive customer service experience both internally and externally
• Due to multiple interactions with the teams located in France and Germany, knowledge of European cultures and/or languages would be a plus
• Familiarity with working in an ITAR environment

TRAVEL:

Up to 50% domestic and international

Physical Demands:

• The physical demands described here are representative of those that must be met by an     employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•  Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light-medium weight (5-50 pounds). Tasks may involve extended periods of time at a keyboard or work station.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

EOE/AA/M/F/Vets – US Protected Individual status required (US citizen, lawful permanent resident, asylee, refugee or temporary resident (as defined at 8 USC 1160(a).