Sales Operations Coordinator

Safran DSI Business Unit: Attollo Engineering

ABOUT OUR MISSION:

Join the forefront of innovation and make an impact at Safran Defense & Space, Inc.!

Safran Defense & Space Inc. (Safran DSI), headquartered in Arlington, Va., is a leading U.S. aerospace company dedicated to supporting national defense and space missions. As a trusted partner to the U.S. armed forces, government agencies, and commercial sectors, Safran DSI delivers advanced technology solutions through its specialized business units: Assured PNT, Attollo Engineering, Geospatial AI, Optronics, Space Solutions, and Testing & Telemetry.

Attollo Engineering is a designer and manufacturer of cutting-edge infrared cameras and laser sensor systems for defense and industrial applications. Leveraging extensive expertise in the electro-optical market, systems design, and packaging, Attollo delivers superior solutions for system integrators, original equipment manufacturers, and custom applications. Their commitment to quality engineering empowers Safran DSI to provide innovative and reliable technology to its partners.

If you’re ready to join our mission and serve those who serve, Safran DSI is the perfect place for you to take your career to the next level. Make a real difference and be part of something extraordinary. Apply now and help us build the future of defense and space.

POSITION PROFILE:

The Sales Operations Coordinator will be responsible for sales and contracts administration for all government-related and service center customers. The Sales Operations Coordinator supports the sales team by managing order processing, customer documentation, and internal coordination across multiple stakeholders. This role plays a critical part in ensuring accurate and timely execution of sales processes, including purchase orders, customer paperwork, and system updates.

This position is highly collaborative and detail-oriented, requiring strong organizational skills and the ability to manage multiple processes simultaneously. The role also provides light support to marketing-related activities such as trade show coordination and customer-facing materials.

RESPONSIBILITIES:

Sales Operations & Order Processing

• Process incoming customer purchase orders and maintain accurate records within internal systems (e.g., ERP/CRM tools such as CETEC or similar platforms)
• Manage order acknowledgment communications to customers, including tracking and confirming order details and shipment timelines
• Support pricing and contract compliance processes in coordination with internal stakeholders

Customer Documentation & Coordination

• Coordinate NDA tracking and completion across multiple internal and external stakeholders
• Manage customer paperwork including reps & certs, tax exemption forms, and other required documentation
• Ensure all required documentation is completed, tracked, and properly stored
• Coordinate completion of required documentation across stakeholders and support return of finalized materials to customers

Bailment Coordination

• Support bailment coordination processes, including documentation, tracking, and communication with internal teams and customers
• Ensure agreements are properly executed and required steps are completed prior to delivery

Customer Portal & System Access Management

• Manage customer access to SharePoint and other portals, including granting and removing access as needed
• Support customer portal updates and ensure information is current and accessible

Sales Support & Tracking

• Maintain tracking tools and spreadsheets to support visibility into ongoing sales activities (e.g., order status, documentation status)
• Support internal coordination and follow-ups to ensure timely completion of sales-related processes
• Provide general administrative and coordination support to the sales team

Marketing Support

• Support trade show coordination, including logistics, materials, and preparation
• Assist with website updates, datasheet updates, and marketing coordination as needed

General Responsibilities

• Collaborate with cross-functional teams including sales, operations, manufacturing, engineering, contracts, and quality
• Maintain accurate records, documentation, and filing systems
• Comply with company policies, procedures, and security requirements
• Perform additional duties as assigned

WHAT YOU’LL NEED TO BE SUCCESSFUL:

• High School Diploma or equivalent
• 3–5 years of experience in a sales support, operations, administrative, or similar coordination role
• Strong organizational skills with attention to detail and ability to manage multiple tasks simultaneously
• Excellent communication skills and ability to work cross-functionally
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Experience working with ERP and/or CRM systems (e.g., SAP, Salesforce, CETEC, or similar) is a plus but not required
• Ability to work in a fast-paced, team-oriented environment
• Requires U.S. Citizenship or Permanent Resident Status required.

IDEALLY, YOU’LL ALSO HAVE:

• Experience supporting sales operations, order processing, or customer-facing coordination
• Familiarity with government contracting environments (FAR/DFARS) is a plus
• Experience managing customer documentation, portals, or compliance-related processes
• Exposure to tools such as SharePoint or similar document management systems
• Prior experience supporting trade shows or marketing coordination activities
• Self-starter with a proactive, solutions-oriented mindset
• Experience working in an ITAR environment

TRAVEL: Little travel is expected for this position, although some out-of-area and overnight travel may be required

SALARY RANGE: $60,000-$75,000 annual salary, plus participation in individual performance bonus plan.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

EOE/AA/M/F/Vets – US Protected Individual status required (US citizen, lawful permanent resident, asylee, refugee or temporary resident (as defined at 8 USC 1160(a).