Inside Sales - Account Manager

Safran DSI Business Unit: Attollo Engineering

ABOUT OUR MISSION:

Join the forefront of innovation and make an impact at Safran Defense & Space, Inc.!

Safran Defense & Space Inc. (Safran DSI), headquartered in Arlington, Va., is a leading U.S. aerospace company dedicated to supporting national defense and space missions. As a trusted partner to the U.S. armed forces, government agencies, and commercial sectors, Safran DSI delivers advanced technology solutions through its specialized business units: Assured PNT, Attollo Engineering, Geospatial AI, Optronics, Space Solutions, and Testing & Telemetry.

Attollo Engineering is a designer and manufacturer of cutting-edge infrared cameras and laser sensor systems for defense and industrial applications. Leveraging extensive expertise in the electro-optical market, systems design, and packaging, Attollo delivers superior solutions for system integrators, original equipment manufacturers, and custom applications. Their commitment to quality engineering empowers Safran DSI to provide innovative and reliable technology to its partners.

If you’re ready to join our mission and serve those who serve, Safran DSI is the perfect place for you to take your career to the next level. Make a real difference and be part of something extraordinary. Apply now and help us build the future of defense and space.

POSITION PROFILE:

The Inside Sales Account Manager is responsible for managing assigned customer accounts, supporting revenue growth, and delivering an excellent customer experience. This role works closely with the Director of Sales, Director of Business Development, VP of Operations and across internal teams to ensure customer needs are met efficiently and accurately. The position emphasizes relationship management, sales support, and data-driven decision-making rather than routine administrative tasks.

RESPONSIBILITIES:

• Manage assigned customer accounts by understanding customer needs, identifying the best product fit, and proactively following up.
• Partner with the Director of Sales to support sales initiatives and customer engagement strategies.
• Act as a liaison between customers, factory operations, and internal departments to ensure timely and accurate communication.
• Provide prompt and professional responses to customer inquiries regarding pricing, lead times, product availability, and order status.
• Serve as an initial point of contact for customer issues and coordinate resolution with appropriate internal teams.
• Collaborate with the Sales Coordinator to ensure accurate order processing, documentation, and customer data management.
• Develop and maintain strong customer relationships to drive repeat business and long-term partnerships.
• Other duties as assigned.

WHAT YOU’LL NEED TO BE SUCCESSFUL:

• Bachelor’s Degree in Communications, Business, Engineering or a related field preferred; or equivalent of work experience.
• Minimum 5 years of experience in inside sales, customer service, or a related role preferred.
• Strong oral and written communication skills with a customer-focused mindset.
• Ability to work effectively in a team-based environment and collaborate across departments.
• Requires U.S. Citizenship or Permanent Resident Status required.

IDEALLY, YOU’LL ALSO HAVE:

• Experience working with aerospace and/or commercial customers is a plus.
• Familiarity with CRM/Enterprise systems like CETEC or SAP beneficial.
• Ability to acquire and keep a security clearance.
• Familiarity with EAR and ITAR compliance.

SALARY RANGE: $100,000 to $120,000 annual salary, plus participation in an individual performance bonus plan.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

EOE/AA/M/F/Vets – US Protected Individual status required (US citizen, lawful permanent resident, asylee, refugee or temporary resident (as defined at 8 USC 1160(a).