System Administrator I

ABOUT OUR MISSION:

Join the forefront of innovation and make an impact at Safran Defense & Space, Inc.!

Safran Defense & Space Inc. (Safran DSI), headquartered in Arlington, Va., is a leading U.S. aerospace company dedicated to supporting national defense and space missions. As a trusted partner to the U.S. armed forces, government agencies, and commercial sectors, Safran DSI delivers advanced technology solutions through its specialized business units: Assured PNT, Geospatial AI, Optronics, Space Solutions, and Testing & Telemetry.

Headquartered in Bedford, NH, Safran DSI Optronics (formerly Optics 1) is a global leader in full-service design and production of electro-optic and navigation systems. Leveraging core competencies in defense technologies, Optronics provides unmatched, first-class mission solutions for military and law enforcement personnel.

We have a high-paced, high-energy environment focused on acknowledging individual and team successes, as well as overall growth. Optronics is a community that cares about the mission of our customers. Our team believes in supporting and enriching our community through engagement; whether that means giving back to our troops, veterans and their families, investing in next generation innovators through STEM education, or higher education initiatives, giving back is an important part of who we are as a team.

If you’re ready to join our mission and serve those who serve, Safran DSI is the perfect place for you to take your career to the next level. Make a real difference and be part of something extraordinary. Apply now and help us build the future of defense and space.

POSITION PROFILE:

The Systems Administrator is primarily responsible for assisting with end-user support requests, participating in installing new software/hardware, ensuring compatibility of installed software/hardware, and addressing the day-to-day maintenance of the network equipment located at our corporate office, satellite facilities and remote workforce. You will also be responsible for computer imaging, troubleshooting server/desktop software/hardware problems, and identifying, implementing and documenting system fixes.

RESPONSIBILITIES:

• Primary provider of end-user technical support in a Windows 11 environment for all line-of-business applications.
• Perform on\off-boarding of new employees (laptop, phone, desk, badging, etc.)
• Providing limited server hardware and software support.
• Limited support of network infrastructure hardware, i.e., switches, routers, wireless access points, printers, etc.
• Provide support with any IT related projects as needed.
• Assist with creating standard processes, plan effectively to complete tasks on schedule, and clearly document results.

WHAT YOU’LL NEED TO BE SUCCESSFUL:

• Bachelor’s degree, Associate degree, or technical diploma in Computer Science, Information Systems, Database Analyst or related field, and/or equivalent work experience
• Relevant and current certifications desired (Microsoft, Cisco, CompTIA, etc.)
• Up to 2 years of experience as a Help Desk Technician or Systems\Network Administrator with hands-on experience supporting end-users
• Prior experience with server, desktop, and printer hardware.
• Proficiency in MS O365
• Help Desk management \ ticketing systems
• Solid verbal and written communication skills
• Demonstrated ability to work in a team environment
• Excellent customer service skills
• This position may have requirements for occasional after-hours and weekend support

• Requires U.S. Citizenship

IDEALLY, YOU’LL ALSO HAVE:

• Experience configuring digital phones systems, security access controls, badging
• Familiarity with ITIL frameworks and their application in incident, problem, and change management processes to ensure efficient IT service delivery.
• Experience Apple devices and MDM systems
• Experience with desktop imaging software
• Experience running and terminating network cable
• Experience troubleshooting conference room AV equipment
• Experience working in an ITAR environment and a DoD cleared facility is a plus
• Experience with Microsoft Entra and Windows Active Directory

EEO STATEMENT & ACCESSIBILITY: 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.